Frequently Asked Questions
- What if I have questions and need help!
Don’t worry! We are here 24 / 7 on live chat support or through email. Do not hesitate to ever stop by and ask questions.
- I’m new to Forex, is this for me?
Absolutely. Our Robots are very easy to install. Simply drop them into your MetaTrader 4 platform and then let the robots do everything for you! The MetaTrader 4 is the most popular Forex trading platform, it is very easy to use and is available free of charge from brokers worldwide.
And if you need help, we can install them for you in your computer or VPS, via remote assistance, at no additional charge!
- How do I get started?
Just go over to the Get Started section for simple instructions, or contact us in chat or email!
- Can you help me set up the robots in my computer?
Yes, we can help you set up the robots!
Installation is very easy, but if you are new to it we can help you via remote assistance. We can connect to your PC, (you click to authorize the remote session), and we will install the robots to your MT4 platform. It takes less than 5 minutes.
We can also install the robots in your VPS if you trade from a Virtual Private Server.
In minutes you will be up and running, with the robots installed in your trading platform and ready to trade.
Just chat us at the website or drop an email and we will assist you.
- What is the difference between our two robots?
The two programs are quite different, yet complement each other perfectly.
The Breakout Hunter is a Trend Following Robot. It trades during the active European and New York session. The Breakout Hunter trades EURUSD.
The Master Scalper trades during the quiet Asian session right after the European / New York session closes. The Master Scalper trades EURCHF, EURGBP, EURCAD, EURAUD and USDJPY.
Using both robots during different times of the day, makes better use of your trading capital, since they alternate using the available margin of your account.
We trade them both in our own Live Trading.
- Can the two robots work together?
Yes! This is why we offer the Combo Pack Deal. They trade at different times of the day, using different currency pairs. They also hedge each other: in volatile times, the Breakout Hunter makes money and in more normal quiet markets the Master Scalper steals the show. It is the perfect combination.
- Which broker do you recommend?
You can use our robots with any Forex broker. Most brokers worldwide support the MetaTrader 4 platform.
- How much money is required to get started?
It depends on the account you choose:
For a “Micro” account (minimum lot size: 0.01) we recommend $250 for the Breakout Hunter, $500 for the Master Scalper, and $750 (better if close to $1000) for the Combo Pack that trades both together.
If you want to get started with less money, check for brokers that offer a “cent” or “nano” account (where the minimum lot size is 0.001) – you can start trading the Combo Pack with as little as $100.
For a Demo account you need no money at all – you will trade with virtual money.
Brokers also offer other account types that trade larger lot sizes and would require larger account balances.
Please talk to our chat support team and we can help go over the options!
- What is the robots’ trading schedule?
The Breakout Hunter will trade during the London session (9:00 to 18:30 GMT and 1:00 to 3:00 GMT)
The Master Scalper will trade during the quiet Asian session when markets are less volatile (17:30 to 23:00 GMT)
- How long does it take to learn to use the robots?
Both our robots are set up to “Plug and Trade”.
You can use them right away without any prior knowledge of Forex.
No programming or technical knowledge whatsoever is required.
Once they are set up, they are true “Set them and forget them” trading – they manage all aspects or your trading automatically, without any supervision, completely on their own.
- Is this completely automated? Do the robots keep up with Economic News Reports and check the volatility of the markets?
Yes, everything is completely automated!
Our robots handle the schedule completely on their own, without any supervision.
Our News Filter blocks trading at times of news releases, so we do not have to keep track of scheduled economic events that might affect the markets.
Our new VIX Volatility Filter is connected to current Stock and Commodity market data and automatically avoids trading during volatile times.
On Fridays we stop trading the Breakout Hunter early to wind down our positions and minimize exposure during the weekend. The Master Scalper does not trade at all on Fridays, on default settings, but you can change that very easily, if you prefer.
Welcome to completely automated Forex trading!
- How does Money Management work?
The Money Management function controls the size of your orders automatically, as a percentage of the available balance in your trading account.
As your account grows, so do the size of your trades.
- Why are these high-end robots inexpensive?
We know that if we sell our Robots for $145 (instead of, for example $800, as some comparable robots are selling for), we are going to sell many, many more, and make up the difference in quantity.
- How many live and demo accounts can I use?
Our license allows trading in multiple accounts, as long as you do so from one computer.
You can use a many Demos or Live accounts as you want, even from different brokers, from one computer or vps.
- Is purchasing the robots secure?
Purchasing the robots is extremely safe and secure.
Smart FX Technology handles payments directly through Paypal so you do not have to worry about the security of your credit card information.
You can purchase using any major credit cards. Just click on the “Credit Card” checkout option.
You do not need a Paypal account. All you need is your Credit Card information. PayPal will securely handle the complete payment process so you do not have to share your financial information with anyone.
If you prefer to pay using your PayPal account balance or your bank account, check out using the “PayPal” option in the checkout cart.
Immediately after completing your payment, you will receive the Download so you can start using the trading robots right away.
If you have any questions or concerns, just send and email or chat with us.
- Is there any additional charge or monthly fee after I buy the robots?
Our price is a one-time payment. There are no other fees of any kind.
Updates are also Free-of-Charge.
Once you buy the robots, they are yours to own forever.
- Do you release updates on a regular basis? Are they free of charge?
Occasionally we publish updates with improvements and when the market changes. They are always Free of Charge and are e-mailed to all of our customers.
- Can the robots trade if I am away from the computer? How about weekends?
Yes, they work completely on their own 24 hours a day. You do not need to supervise their trading at all. The robots will open and close positions, and handle all aspects of the trading for you, including the managing of lot sizes, placing of Stop Losses, and closing of winning positions when we reach Take Profit levels.
On weekends there is no trading. There is no need to remove or turn off the robots. They will continue trading when the broker resumes trading after the weekend.
- What happens if I have a power outage or need to reboot my PC?
Just start again your MetaTrader 4 platform. The robots will still be there, ready to resume trading.
Even if your computer or vps restarts with the wrong clock time, there is no problem. We do not read the time from your local PC, but from NTP internet clocks, so that our robots will still trade at the correct times even after a power failure.
If you have frequent Internet connection problems or power failures, you should consider trading from a VPS (Virtual Private Server).
- Can I run these robots with other EAs, or together with manual trading?
Yes, no problem. Each trading robot has its own “Magic Number” and will keep track of its own trades. It will not get confused with other robots or with manual trades.
If you wish to trade 2 EAs on the same pair, just use separate charts and make sure that your broker allows “hedging” positions, so you can have trades going in opposite directions at the same time. The same applies to manual trading on the same pairs used by the robots.
- What are the NFA rules for US clients, and do your robots work with them?
Yes! Since we are a US company, our robots were created to work with the NFA regulations.
If you are not familiar with it, basically US traders must follow the First In – First out rule, which means that orders must be closed in the same sequence in which they were opened.
Traders in other countries do not have these rules.
- Do you accept Skrill (Moneybookers)?
Skrill (Moneybookers) takes payments from all countries and they are easy to work with. They accept all credit cards.
You need to transfer the purchase price into our Skrill account and email us so we can send you the download of the robots.
If you wish to use Skrill please chat or email us for our account number.